Terms of Use
Introduction
Welcome to Coach Matt ("we," "us," or "our"). These Terms of Use ("Terms") govern your use of our website [coachmatt.au), services, and any related content. By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our services.
1. Services Provided
Our services include one-on-one tutoring, group webinars, online courses, and other educational offerings. These services are subject to availability and compliance with these Terms.
2. Eligibility
You must be 18 years or older to use our services or have the consent of a parent or guardian if under 18. By using our services, you confirm that all information provided is accurate and truthful.
3. Compliance with Australian Law
We are committed to adhering to all applicable Australian laws and regulations, including those related to child safety and online education.
4. Working with Children Credential
For the safety and security of minors using our services:
- All our tutors and staff members who engage in services involving children under 18 hold a valid Working with Children Check (WWCC) as mandated by Australian law.
- We reserve the right to update or verify these credentials regularly to ensure ongoing compliance.
5. Recording of Sessions
For the protection of both parties:
- All one-on-one and group webinars, tutoring sessions, or any live educational interactions are recorded.
- Recordings are stored securely and used solely for quality assurance, dispute resolution, and compliance purposes.
- By using our services, you consent to the recording of your sessions. If you do not consent, please refrain from using our services.
6. Intellectual Property
All content provided through our services, including text, graphics, videos, and course materials, is owned by or licensed to us and protected by copyright laws. You may not reproduce, distribute, or modify any content without prior written permission.
7. User Responsibilities
When using our services, you agree to:
- Respect the rights and privacy of other users.
- Not engage in inappropriate or illegal behavior during sessions.
- Not use our services for purposes other than those intended.
8. Payment and Refunds
- Fees for services must be paid as outlined during the booking process.
- Refunds are issued at our discretion and may depend on cancellation policies, which will be communicated at the time of purchase.
9. Limitations of Liability
While we strive to provide the best educational experience possible, we are not liable for:
- Any interruptions or technical issues beyond our control.
- The outcomes or success of using our services.
10. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
11. Termination of Use
We reserve the right to terminate or suspend access to our services if we believe you have violated these Terms or any applicable laws.
12. Amendments
We may update these Terms from time to time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes your acceptance of the updated Terms.
13. Contact Information
If you have any questions about these Terms, please contact us at:
Coach Matt
Email: [email protected]
Phone: +61 428 077 205
Address: Livingstone place, Mount Colah
14. Governing Law
These Terms are governed by the laws of Australia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts in NSW.
15. Additional Provisions for Child Safety
To further ensure the safety and well-being of all minors:
- Parents or guardians are encouraged to monitor sessions where applicable.
- Any concerns regarding child safety or tutor behaviour must be reported immediately to [email protected]